Porsche Zagreb JankomirNovosti

                               Full time                                              Zagreb                                              Importer

                                                                                 Move the world with us

Our team takes care of customers and vehicles from the Volkswagen, Audi, Škoda, SEAT, CUPRA, Porsche, Volkswagen Commercial Vehicles, and Das WeltAuto brands.

If you thrive on a dynamic environment, interacting with people, and positive energy, you will feel right at home with us.

About the Role

As Customer Experience Specialist for the Porsche brand, you will play a key role in transforming customer data into business opportunities and ensuring that every customer interaction reflects Porsche brand standards of excellence.

Working across sales, aftersales and marketing, you will drive CRM excellence, customer loyalty, lead management and customer experience initiatives that contribute directly to business performance.

Success in this role requires a strong analytical mindset, commercial awareness and the ability to independently transform customer insights into measurable business results.

Why This Role Matters

At Porsche Centre Zagreb, customer data is not collected for reporting purposes alone. It is used to understand customer needs, create meaningful interactions and generate measurable business value.

We are looking for a professional who can identify opportunities before they become obvious, transform customer insights into action and help create the level of customer experience expected from one of the world's most exclusive automotive brands.

Key Responsibilities

• Lead and continuously improve CRM processes, customer data quality and business intelligence initiatives that support commercial decision-making.
• Identify and develop sales and aftersales opportunities within the existing customer base through customer analysis, segmentation and proactive lead management.
• Monitor customer behaviour, loyalty and retention trends, transforming customer insights into measurable business actions and results.
• Develop and coordinate customer loyalty, retention and customer recovery initiatives.
• Partner closely with sales, aftersales and marketing teams to maximise lead conversion, customer engagement and long-term customer value.
• Monitor customer satisfaction performance and drive initiatives that continuously enhance the Porsche customer experience.

What We’re Looking For

• University degree in Business Administration, Marketing, Economics or a related field.
• Minimum 5 years of hands-on experience in CRM, customer analytics, loyalty programmes or customer experience management, ideally gained within automotive, premium retail, financial services or telecommunications.
• Proven track record of independently managing CRM initiatives, customer analytics projects or customer loyalty programmes.
• Proven experience working with CRM systems in a structured, data-driven environment.
• Strong analytical capabilities and experience in KPI analysis, performance monitoring and reporting.
• Demonstrated ability to translate customer data into measurable business actions and results.
• Experience managing cross-functional projects and working with multiple stakeholders.
• Advanced knowledge of MS Office, particularly Excel.
• Excellent command of English; German is considered an advantage.

What We Offer

• The opportunity to shape the customer experience of one of the world's most prestigious automotive brands.
• A high-impact role with direct influence on customer satisfaction, loyalty and business performance.
• A dynamic and international working environment with significant scope for personal and professional growth.
• Access to training and development programs aligned with Porsche standards.
• Competitive compensation package with performance-related incentives.
• Flexible working conditions, including hybrid work arrangements, to support a better work-life balance.
• A culture focused on excellence, innovation and long-term customer relationships.

You can expect from us dynamic work, opportunities for development and numerous benefits - because we believe that work is not just work, but part of the story we create together.

• Occasional payments
• Meal and transportation allowance
• Internal and international education
• Professional development and training

Sounds interesting?

We look forward to your application, which will reveal your knowledge, experience and personality via the application link.

NOTE: We will only contact shortlisted candidates. Thank you in advance for your understanding.
Porsche Inter Auto d.o.o. respects your rights regarding the protection of personal data you provide to us. We encourage you to carefully read the Statement on the Protection of Personal Data of Potential Job Candidates, which sets out the purposes and methods of processing your personal data in connection with your job application.